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HMRC has a useful online tool to help agents and taxpayers know when they can expect to receive a reply from HMRC regarding a query or request that they have made. The online tool is updated weekly.
The online tool has recently been extended to include information about employers’ PAYE and National Insurance.
The full list of taxes the tool can be used for are as follows:
Agents can also check how long it will take HMRC to:
The online tool can be accessed at the following address, and you do not have to be logged in to receive an answer: https://www.tax.service.gov.uk/guidance/Check-when-you-can-expect-a-reply-from-HMRC/start/are-you-an-agent